This privacy notice for FXPro CopyTrade (“Company,” “we,” “us,” or “our”), describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:
Visit our website at www.fxprocopytrade.com, or any website of ours that links to this privacy notice
Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns?
Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@fxprocopytrade.com.
Your privacy is important to FXPro CopyTrade. We value the trust you place in us when you use our services or interact with us through our websites or social media accounts. We take seriously the responsibility of protecting your privacy and the information we collect about you. In order to provide our services to you on a cost-effective basis and to tailor our services to best meet your needs and interests, we inevitably must collect information about you.
Contacting Us
If you have general questions about your account or how to contact customer service for assistance, please visit online at www.fxprocopytrade.com.
We at FXPro CopyTrade and our affiliates are committed to protecting your privacy. This Privacy Policy applies to the information and data collected by FXPro CopyTrade when you interact with our websites, services, and any other sites or services that link to this Privacy Policy. This includes when you:
This Privacy Policy describes how we collect, receive, use, store, share, transfer, and process your Personal Data. It also describes your choices and rights with respect to your Personal Data, including your rights of access and correction of your Personal Data. For the purposes of this Privacy Policy “Personal Data” means any information relating to an identified or identifiable individual. If you do not agree with this Privacy Policy, you should not use our websites, product and services, or any other sites or services that link to this Privacy Policy.
We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.
If you are located in the EU or UK, this section applies to you.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Click here to learn more.
Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
If you are located in Canada, this section applies to you.
We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time. Click here to learn more.
In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:
FXPro CopyTrade customers may collect and manage Personal Data when using our services, or what we may refer to as the Subscription Service. “Subscription Service” is defined in the FXPro CopyTrade Customer Terms of Service and means all of our web-based applications, tools and platforms that you have subscribed to and are developed, operated, and maintained by us, accessible via www.fxprocopytrade.com. When you use the Subscription Service, FXPro CopyTrade processes Personal Data as a processor under the direction of our customers. Our customers, as data controllers, are responsible for complying with any regulations or laws that require providing notice, disclosure, and/or obtaining consent prior to collecting their customers’ Personal Data using the Subscription Service.
1. What Information We Collect About You
We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
a. Information You Provide to FXPro CopyTrade
When you interact with us via our websites or any sites or services that link to this Privacy Policy or use the Subscription Service, we may collect Personal Data and other information from you, as further described below.
The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:
Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
When You Visit Our Websites
We collect Personal Data from you when you submit web forms or interact with our websites, for example by subscribing to a FXPro CopyTrade blog, signing up for a webinar, subscribing to one of our services or requesting customer support. We may ask for your email address, first and last name, phone number, and other similar information. You are free to explore some of our websites without providing any Personal Data about yourself.
Account and User Information
We collect Personal Data when you sign-up for a FXPro CopyTrade account, create or modify user information, set preferences, or provide any other related information to access or utilize our Subscription Service.
Payment Information
We collect payment and billing information when you register for paid subscription services. For example, we may ask you to provide a billing address, or a billing contact for your FXPro CopyTrade account. If you give us payment information, we use it solely as authorized by you in accordance with this Privacy Policy.
You may also provide payment information, such as a credit card number or bank account numbers, when purchasing services. We use secure third-party payment service providers to manage payment processing, which is collected through a secure payment process.
Customer Testimonials
We post customer testimonials and comments on our websites, which may contain Personal Data. We obtain each customer’s consent via email or through other agreements between customers and FXPro CopyTrade prior to posting the customer’s name and testimonial.
b. Information We Process on Behalf of Customers When they Use the Subscription Service
When customers use our service, they may collect Personal Data such as first and last name, email address, physical address, phone number, or other information about you. We call the information that our customers submit or collect via the product ‘Customer Data’ under our Customer Terms of Service.
We store our customers’ information on our service providers’ servers but process it as a processor under our customers’ instructions and in accordance with our Customer Terms of Service, which prohibit us from using the information except as necessary to provide and improve the Subscription Service and as required by law.
Our customers control and are responsible for correcting, deleting or updating the information they process using the Subscription Service and for complying with any regulations or laws that require providing notice, disclosure, and/or obtaining consent prior to transferring the Personal Data to FXPro CopyTrade for processing purposes.
c. Information We Collect and Process When You Use the Subscription Service
Usage Data
We collect usage data when you or your users in your FXPro CopyTrade account interact with the Subscription Service. Usage data includes metrics and information regarding your use and interaction with the Subscription Service such as what product features you use the most, when an object (like a ticket) is opened and closed.
We engage third party providers to collect usage data. For more information about how we protect your information with these service providers, please see Section 3 “How We Share Information We Collect”.
Third Party Integrations
You may connect third party integrations to your FXPro CopyTrade account, which may ask for certain permissions to access data or send information to your FXPro CopyTrade account. It is your responsibility to review any third party integrations you authorize. We may collect information about what types of integrations you use in your FXPro CopyTrade account.
Any permission(s) granted by you, grants these third parties access to your data, which may include (but is not limited to) granting third party applications access to view, store, and modify your FXPro CopyTrade account data. We are not responsible for the practices of third party integrations, so please carefully review the permissions you grant to third party applications. For more information on integrations with third party providers, please see here.
d. Information We Collect From Other Sources
FXPro CopyTrade Partners
We may receive information about you or other users of your FXPro CopyTrade account from our global network of partners. We may receive this data from our deal and lead registration process through our partners.
We may also collect information about you through our partner co-marketing partnerships. For example, you may sign up to a webinar or download an e-Book published by FXPro CopyTrade and a FXPro CopyTrade co-marketing partner.
Third Parties
We may receive information from third party service providers, from related companies, and from our business and solution partners.
Personal Information from Different Sources
We may combine the personal information we collect from you with personal information we receive from other sources, such as third party providers of business information and publicly available sources (like social media platforms). This may include physical mail addresses, job titles, email addresses, phone numbers, IP addresses, and social media profiles. This helps us to update and improve our records, identify new customers, create more personalized advertising, suggest products and services that may interest you, deliver personalized communications and promote events. The collection of your Personal Data by these other third party providers is governed by the provider’s privacy policy.
Log Files
Like most websites and technology services delivered over the Internet, we automatically collect and store information about your computer hardware and software when you visit our websites, use our product and services, or visit other sites or services that link to this Privacy Policy. This information can include your IP address, browser type, domain names, internet service provider (ISP), and the files viewed on our websites (e.g., HTML pages, graphics, etc.), the files viewed on our, or our customer’s websites (if those websites are hosted on FXPro CopyTrade e.g., HTML pages or, graphics etc.), your operating system, access times and referring website addresses.
Social Media Features
Our websites may include social media features (such as the Facebook ‘like’ button) and widgets (such as the share button or interactive mini-programs) that run on our websites. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our websites. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.
2. How We Use Your Information
a. To Communicate with You About our Services
We use the account information you provide to FXPro CopyTrade when signing up for the Subscription Service to send you transactional emails about billing, account management, and other administrative matters. We may also send you updates regarding our Customer Terms of Service or other legal agreements, and may also communicate with you about security incidents via email.
We use your information to provide customer support, such as resolving technical issues you encounter and analyzing product outages or bugs.
b. To Provide the Subscription Service
We use your account information and Customer Data to provide the product and services to you. For example, we use the email address you provide when signing up for the service to create your user account, and we use your payment information to process payments for paid use of the Subscription Service. We also use this information to authenticate you when you log in and to provide customer support.
c. To Improve and Develop Our Product and Services
We collect usage data about how you or your users interact with our product and services. We use this data to develop and improve our services. For example, we use usage data to assess trends and usage across the product to help us determine what new features or integrations our users may be interested in.
We may publish data about how our services are being used across our customer base. When we share statistical information externally in this way, the data will be aggregated and we will not identify individual users or customers. For example, we may publish blog posts on trends or insights into how users are interacting with our services.
d. To Secure and Protect our Product and FXPro CopyTrade Users
We use your account information to investigate and help prevent security incidents. We may also use this information to meet legal requirements. We use your information to verify user accounts, new service sign-ups, and to detect and prevent product abuse.
e. To Market and Promote the Subscription Service
We use the information you provide to FXPro CopyTrade to market and promote the services, and other offerings. For example, we use the information, like your email or physical address, to send information or FXPro CopyTrade content to you which we think may be of interest to you by post, email, or other means and send you marketing communications relating to our business. We use this information to promote the use of our services to you and share promotional and information content with you in accordance with your communication preferences.
3. How We Share Information We Collect
a. Third Party Service Providers
We use third party service providers to support our websites and services. For example, we use service providers for data hosting, application development, and marketing. We may need to share your information with service providers to provide information about products or services to you. Examples may include removing repetitive information from prospect lists, analyzing data or performing statistical analysis on your use of the Subscription Service or interactions on our websites, providing marketing assistance, processing credit card payments, supplementing the information you provide us in order to provide you with better service, developing and improving the product and services, and providing customer service or support. These service providers are prohibited from using your Personal Data except for these purposes, and they are required to maintain the confidentiality of your information. In all cases where we share your information in this way, we explicitly require the third party service providers to acknowledge and adhere to our privacy and data protection policies and standards.
b. Partners
We may share data with trusted FXPro CopyTrade partners to contact you based on your request to receive such communications, help us perform statistical analysis, or provide sales support, or provide customer support. Partners are prohibited from using your Personal Data except for these purposes, and they are required to maintain the confidentiality of your data.
We also partner with trusted third parties to provide you with co-marketing content that we think may be relevant to you. When you engage with these co-marketing partners, we will tell you who we are sharing data with, and provide a link to the co-marketing partner’s privacy policy so you can learn more about how to opt-out of the partner’s communications. These co-marketing partners are required to adhere to our privacy and data protection policies. For more information on our co-marketing program, see this page. If you do not want us to share your Personal Data with these companies, please contact us at support@fxprocopytrade.com.
c. Compelled Disclosure
We reserve the right to use or disclose your Personal Data if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process. If you use the Subscription Service, Customer Data is considered Confidential Information and you should review the Confidentiality terms in the Customer Terms of Service for more information.
4. How We Store and Secure Your Information
If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content or services, such as when you last opened an email from us or ceased using your FXPro CopyTrade account. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
5. Cookies and Similar Technologies
a. Cookies
When you visit our websites, sign up for a FXPro CopyTrade account, or request more information about FXPro CopyTrade, we collect information automatically using tracking technologies, like cookies and tracking pixels.
FXPro CopyTrade and our partners use cookies or similar technologies (such as web beacons and JavaScript) to analyze trends, administer the website, monitor how visitors navigate around the websites, and to gather demographic information about our user base as a whole.
Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. To opt out of interest-based advertising by advertisers on our Services visit http://www.aboutads.info/choices/.
We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
b. Advertising
We partner with third party ad networks to display advertising on our website or to manage our advertising on other sites. Our ad network partner uses cookies and web beacons to collect information about your activities on this and other websites to provide you targeted advertising based upon your interests.
6. How to Unsubscribe
a. To Unsubscribe From Our Communications
You may unsubscribe from our marketing communications through one of the following methods:
Customers cannot opt out of receiving transactional emails related to their account with us or the Subscription Service.
b. To Unsubscribe From Our Customer’s Communications
Our customers are solely responsible for their own marketing emails and other communications; we cannot unsubscribe you from their communications. If you are a customer, prospect, or otherwise interact with a FXPro CopyTrade customer, you can unsubscribe from our customers’ marketing communications by clicking on the “unsubscribe” link located on the bottom of their emails, or by contacting them directly.
7. Other Important Privacy Information
a. We Never Sell Personal Data
We will never sell your Personal Data to any third party.
b. Children
You must be at least 18 years of age or older to subscribe to the FXPro CopyTrade service.
We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at support@fxprocopytrade.com.
8. Locations
If you are a resident of California, you are granted specific rights regarding access to your personal information.
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.
If you are located in the EU or UK, this section applies to you.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.
Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
If you are located in Canada, this section applies to you.
We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.
In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:
9. Updates
We update this Privacy Policy from time to time and we encourage you to review this Privacy Policy periodically. We will post any Privacy Policy changes on this page and, if the changes are material, we will provide a more prominent notice by sending you an email notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
Last Updated: October 8, 2022